Your data rights & how to complain

Requests go to our support address.

Any of the following, free of charge, by email or from your account:

• A copy of the personal data we hold about you (signed-in customers can export it instantly from Profile settings)
• Correction of anything wrong
• Deletion of your personal data — we anonymise financial records we must keep by law
• An end to marketing messages, or to WhatsApp messaging
• An explanation of how we used your data, and objection to analytics

We acknowledge a request as soon as we see it and complete it within 30 days. If a request is complex and needs longer, we tell you why and when it will be done.

We may ask you to confirm the phone number or email on the account before we act, so that nobody else can request your data.

Tell us first — most problems are a misunderstanding we can fix the same day. If you are still unhappy, you can complain to the UAE Data Office; if you are in India, to the Data Protection Board of India; if you are in the EEA or the UK, to your national data-protection authority.

Consumer complaints about a booking (rather than about data) can be raised with the Dubai Department of Economy and Tourism after you have given us a chance to put it right.