Terms of service

the company operating OUTLY, trades as OUTLY and is the company you contract with.

We sell the experiences on this site in our own name. Individual activities are delivered on the ground by licensed operators we contract with; we remain responsible to you for the booking itself, for the accuracy of what we told you, and for supporting you before, during and after.

Sending an enquiry does not create a booking and does not oblige you to pay anything. We check the date and price with the operator and reply with a written confirmation — normally within about 30 minutes during our working hours.

A booking exists only when you accept that written confirmation and we receive payment. Payment is made to the company operating OUTLY; we are the merchant of record for your booking.

Our working hours are 10am – 6pm Gulf Standard Time, Monday to Saturday. Enquiries that arrive outside those hours are answered when we next open.

Listing prices are indicative until confirmed in writing, and are inclusive of UAE VAT where VAT applies. Rupee amounts are a convenience conversion; the contract currency is UAE dirhams unless stated otherwise in writing.

Optional extras are priced separately and shown before you accept. We do not add fees after a confirmed price.

Each experience carries the operator's own cancellation terms, shown on the listing and repeated in your confirmation. Those terms govern your booking; our cancellation policy page explains how to use them and what we do when an experience is cancelled by us or by the operator.

Give us accurate traveller details, a working phone number, and any dietary, medical, mobility or age-related requirement at the time of enquiry rather than on the day. Several experiences cannot accommodate a requirement disclosed at the meeting point.

Arrive at the stated time and place. Operators do not wait, and a missed departure is generally not refundable.

• Carry valid photo identification; several venues and all Abu Dhabi routes require it
• Follow the operator's safety instructions — they may refuse participation on safety grounds
• Tell us immediately if something goes wrong, while it is still fixable
• You are responsible for your own visas, insurance and fitness to take part

The OUTLY name, the site design, the written descriptions and the arrangement of this catalogue belong to the company operating OUTLY. Photographs are either licensed stock, supplied by the operator, or our own; third-party names and logos belong to their owners and their appearance here does not imply endorsement.

Where we publish reviews of a sister brand in our group, they are labelled as such and linked to their original source. We do not publish invented reviews and we do not represent another business's reviews as our own.

You may not copy, scrape or republish our catalogue, prices or descriptions without written permission.

Our liability for a booking is limited to the amount you paid for that booking, except where the law does not permit such a limit — including death or personal injury caused by our negligence, fraud, and rights you have under the UAE Consumer Protection Law or under the consumer law of your country of residence.

We are not liable for losses caused by events outside our reasonable control — weather, road closures, government action, operator failure that we could not reasonably have foreseen — though our cancellation policy describes what we refund in those situations regardless of fault.

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have jurisdiction. This does not deprive you of the protection of mandatory consumer law in your country of residence.

Use the contact page.